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Open vippro Privacy Policy Details

Our Privacy Policy explains how vippro handles the details you provide when opening an account, checking DANA or QRIS status, and entering the lobby from a phone or…

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REQUEST A HAND

Contact Us About Privacy Policy

A clear contact route matters when you want to ask what data we hold or why an account record appears.

Account questions Ask us to explain registration data, phone verification records or login history connected with your account. Include the account phone number so we can check identity before discussing personal details. We may request an additional account step when the request could expose information to another person.
Wallet references For a DANA, OVO, GoPay or QRIS privacy question, provide the payment reference and approximate date rather than a wallet password or security code. We can use the reference to locate the related status record and explain what was retained for account or payment support.
Technical requests If cookies or device records appear inaccurate, tell us whether you used a mobile browser or desktop and describe the affected page. This gives our support team a practical route to check session data, login events and the technical reason behind the issue.
DATA HANDLING

Switch Through Your Privacy Controls

We keep the Privacy Policy practical by linking each data use to an account, security, payment or support purpose.

Registration details

When you open an account, we use the details submitted during registration to create your profile and support account access. A clear phone verification step may be recorded with its time and result. We do not treat a failed verification as permission to disclose account data.

Login security

Login time, browser type and device signals can help us detect an access pattern that does not match your account. These records support security checks and incident handling. They are not a request for your device password, wallet PIN or private messages.

Payment records

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account request can create a reference, amount, status and timing record. We use that limited payment context to match the account action, investigate a missing status and answer a support request.

Cookies and sessions

Cookies can keep a session active, remember a language or access choice and help us diagnose a page problem. You can manage browser cookie settings, although disabling some cookies may require you to complete login or phone verification again.

Retention choices

We keep personal records while they serve account security, payment reconciliation, support handling or a legal duty. A deletion request does not automatically remove records that must be preserved for those purposes. We can explain the remaining category and reason when you contact us.

Change requests

You can ask us to correct an account detail, provide a copy of relevant data or explain a particular use. Send the request through support with your account phone number and identity details. We verify the requester before making a change to protect your account.

Browse Privacy Policy Questions

These Privacy Policy answers focus on the questions you may have before opening an account or asking us to change a record. We explain how the policy relates to phone verification, mobile access, cookies and local payment references. If your situation is unusual, contact us with the account phone number and a short description. Requests involving access or eligibility depend on local law, including for an account used from Surabaya.

The vippro Privacy Policy covers registration details, phone verification, login and device records, cookies, support messages and payment references. It explains why we use each category, how long records may remain and how you can request access, correction or deletion, subject to identity checks and applicable requirements.

Phone verification helps us confirm that an account request belongs to you before access or a privacy request is handled. We may retain the verification result and time for account security. If verification fails, contact support rather than sending a wallet PIN or another private security code.

Yes. When you use DANA or QRIS, we may retain a payment reference, status, timing and account link needed to match the request or resolve a support question. We do not need your wallet password. The same policy approach applies to OVO, GoPay, bank transfer and virtual account records.

We may receive practical technical details such as browser type, device signals, session timing and pages involved in an error. This helps us protect login access and investigate mobile or desktop problems. The Privacy Policy does not give us your device password, wallet PIN or unrelated private content.

Send a Privacy Policy request through our support contact path with your account phone number, the record you want checked and the change you are seeking. We verify your identity before releasing or editing data. A copy or correction may be limited where a legal or security reason applies.

We retain data while it supports account security, payment reconciliation, support handling or an applicable legal duty. When a record is no longer needed, we remove or anonymise it where appropriate. A request cannot erase a category that must remain available for one of those stated purposes.

You can ask us to explain cookies, request a correction or seek deletion of eligible account data through support. Browser settings can also limit cookies, though login or phone verification may need to be repeated. Any access or eligibility question depends on local law and the applicable request checks.

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